Wino Casino Privacy Policy
Table of contents
Trust starts with knowing what happens to your information. This policy explains what Wino Casino collects, why we need it, who may receive it and what you can do to stay in control.
It applies to visitors, account holders and anyone who contacts our support desk. If a sentence is unclear, ask us and we will explain it plainly.
| Point | Detail |
|---|---|
| Data we hold | account details, verification documents, payment records, tickets, session data |
| Purposes | running your account, verification, payments, security, legal duties |
| Protection | encrypted traffic, limited internal access |
| Your rights | access, correction, deletion, objection, complaint |
| Contact | live chat, email |
| Audience | adults 18+ only |
📝 What you give us at registration
We ask for a reachable email address, a password, your full name, birth date and home address, and your account currency. These details must match the documents you upload later, which is why we ask you to enter them exactly as they appear.
🪪 Verification documents
To close your verification file we ask for two items: a photo identity document and a recent bill or statement carrying the address we hold. We use them to confirm your age, your identity and your address, and to make sure nobody else can take money from your account.
💳 Payment information
🏦 Cards, wallets and bank transfers
For deposits and payouts we keep records of the route you use, such as card, wallet or bank transfer, along with amounts and dates. Card and wallet traffic runs through conventional payment processors.
🪙 Coin payments
If you fund your account with coins, we handle the wallet address and the transaction details needed to credit your balance.
🎫 Support conversations
Chat and email feed a single ticket history, so an agent can see earlier messages and avoid asking you the same thing twice. Please do not include your password in a message, because we never need it.
🖥️ Session and device data
We record technical details such as login times, device type and game activity. Outcomes are settled on our servers, so this record also helps us reconstruct a disputed round and fix faults.
🎯 How we use your information
We use your data to run your Wino Casino account, verify who you are, process payments, answer questions and meet legal duties, including rules against money laundering. It also supports your protection settings, such as the session timer, loss ceiling, funding ceiling, time-out and self-exclusion. We do not sell your personal data.
🤝 Who may receive it
Only organisations with a real need: payment providers to move money, game studios to run titles, security partners to protect accounts and public bodies when the law requires. Each may use data solely for the task we give it.
🔐 How we protect it
Traffic between your browser and our servers travels over an encrypted channel, so card numbers, uploaded documents and password entries stay unreadable in transit. Internal access is limited to people who need it for their work. You help by choosing a password you use on no other service and by signing out on shared devices.
⚖️ Your rights
- See what we hold: request a copy of your personal data.
- Fix mistakes: tell us when a detail is wrong or out of date.
- Clear out: ask us to erase data we no longer need, where the law allows.
- Say no: object to certain uses or ask us to pause them.
- Escalate: contact your data protection authority if we fall short.
⏳ How long we keep it
We keep information while your account is open and for as long as the law requires afterwards. Identity checks and payment history may need to stay on file even after an account closes.
🍪 Cookies and messages
Cookies keep you signed in and help secure the site, and you can manage them in your browser. You can ask us to stop marketing messages at any time.
📜 Where to read our terms
Our terms and complaints route are printed in the page footer, and you can read them without signing up.
🔞 Adults only
Wino Casino is for people aged 18 and over. We do not knowingly collect data from minors.
🔄 Updates
We may update this policy as our services or the law change, and the current version always appears here.
🛡️ Responsible play
Your account data also powers the safeguards at Wino Casino. GAMSTOP and BeGambleAware.org offer free, confidential support.
💬 Questions about your data
Write to our team through live chat or email and mention your registered address.